Find the answers to Frequently Asked Questions for CountryShineStore.com!
What form of payment can I pay with?
We accept all major Credit Cards and Paypal.
Can I save items in my cart?
Any items kept in your cart are also available to other customer's until checkout is complete. This means there is a chance that some of your items may not be available later when you return to checkout. It's always best to finish an order completely.
When will my order be shipped out?
Any orders placed before 1 PM(EST) will be shipped out same day. Orders placed AFTER 1 PM (EST) will be shipped the next business day, Monday through Friday. Orders placed after 1 PM (EST) on Friday will be shipped out Monday morning. Please bear in mind, our hours of operation are Monday through Friday 9 am – 6 pm. We are closed on major holidays.
How will my order be shipped? And how long will it take to arrive?
All orders shipped via USPS or UPS Ground Parcel. We are located in New York and at this time, offer Domestic (U.S.) Shipping Only. Standard Ground : 2 to 7 business days via USPS or UPS Ground - depending on where you would like your order shipped to. Expedite : You may also choose from Next day to 3 days for guaranteed delivery. You will be able to see your shipping options at check out.
How do I keep a track of my delivery?
Once package is shipped an email will be sent out with tracking number. Package transit status can be found by signing in to your account.
How much does shipping cost?
Total shipping cost varies depending on the weight of the items and where they are being shipped to.
What do I do if the delivered package is damaged?
Refusing the package is best way to protect yourself. Please inspect the package carefully when it arrives and let USPS/UPS deliveryman know you are refusing the delivery due to the damaged package. They assume that you are satisfied with delivery once they leave the package with you.
Can you ship to P.O Box or APO/FPO addresses?
Only orders shipped through USPS can be delivered to P.O. Boxes or APO/FPO addresses. UPS does NOT deliver to those addresses. USPS is your only option for those addresses.
What is the best way to order during the Holiday season?
Orders can take substantially longer during holiday seasons. It's not on our end, but out of our control once it leaves our location. It's always a good thing to add extra time for delivery of an item, during especially peak holiday seasons. Please allow for extended delivery times, especially during the months of November and December. It is our practice to ship orders, received prior to the 1 PM (EST) cutoff time, on the same day. Please know that we will do everything in our power to adhere to that.
Are you open on holidays?
Because we are a family-oriented business, we are not open on weekends or holidays. We feel it is important for our employees to be able to spend this time with family.
There are no cash refunds, but we will glady exchange any item for you or issue a credit that will be valid for 90 days from date of issue. If, however, you need to return an item you receive for being defective in any way, please notify us within 5 business days and we will be happy to send a replacement. If you have a question about any item you have purchased, please don't hesitate to drop us a line and we'll be happy to respond within 48 hours, or sooner, if time allows!
Store credits have 1 year expiration from date of issue and may not be valid without prior notice.
Signature Required Option on Shipping
We strongly suggest choosing "signature" as a delivery option*. ** Country Shine is NOT responsible for lost packages. You will have to make claims to USPS/UPS directly. Considering USPS/UPS will deliver packages at any time of the day, 'signature' option insures safe delivery and they will make multiple delivery attempts or hold your package to be picked up, depending on which courier you choose. If no one is available at the time of delivery, without signature option, they WILL leave the package unattended and Country Shine is not responsible. You will be responsible for filing claims directly to USPS/UPS.